Privacy Policy

1. Introduction

Zenzsual LLC ("Zenzsual," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our websites, online stores, mobile experiences, lead generation forms, subscription programs, customer service platforms, marketing communications, and related services.

This Privacy Policy applies to:

• www.zenzsual.com
• www.tusaludintima.com
• Landing pages and lead generation forms
• Subscription programs
• Affiliate programs
• Educational consultations
• Email communications
• SMS communications
• WhatsApp Business communications
• Customer support platforms
• Mobile and digital experiences operated by Zenzsual LLC

By accessing or using our websites, products, or services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically through technology, or from authorized third parties.

2.1 Personal Identifiers

We may collect:

• First and last name
• Email address
• Telephone number
• Mailing address
• City
• State
• Postal code
• Country
• Date of birth (when voluntarily provided)

2.2 Commercial Information

We may collect:

• Purchase history
• Product preferences
• Subscription history
• Order records
• Renewal history
• Customer support interactions
• Participation in promotions, contests, surveys, or affiliate programs

2.3 Payment Information

Payments are processed through authorized third-party payment processors.

Zenzsual does not store complete credit card or debit card information.

Payment processing may be performed by:

• Shopify Payments
• Shop Pay
• PayPal
• Authorized payment service providers

Each payment processor maintains its own privacy and security practices.

2.4 Women's Health and Wellness Information

When you voluntarily complete questionnaires, educational assessments, surveys, consultation requests, or lead generation forms, you may provide information related to:

• Menopause
• Perimenopause
• Vaginal dryness
• Female intimate wellness
• Urinary incontinence
• Pelvic floor health
• Female sexual wellness
• Sexual desire concerns
• Hormonal wellness
• Women's health symptoms

This information is used solely for purposes such as:

• Personalizing educational content
• Providing product recommendations
• Improving customer experience
• Delivering wellness-related information

3. Information Collected Automatically

When you interact with our websites or digital properties, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Language settings
• Time zone information
• Website activity
• Pages viewed
• Products viewed
• Time spent on pages
• Referral sources
• Advertising interactions

4. Cookies and Tracking Technologies

We use cookies and similar technologies including:

• Cookies
• Pixels
• Web beacons
• Tags
• Scripts
• Device identifiers

These technologies help us:

• Operate our websites
• Maintain security
• Remember preferences
• Analyze traffic
• Measure advertising performance
• Personalize content
• Improve user experience
• Conduct remarketing activities

Additional information can be found in our Cookie Policy.

5. Sources of Information

We may collect information from:

Directly From You

• Website forms
• Purchases
• Subscription enrollments
• Surveys
• Educational consultations
• Customer service interactions
• Email communications
• SMS communications
• WhatsApp communications

Automatically Through Technology

• Cookies
• Analytics tools
• Advertising technologies
• Tracking technologies

Authorized Third Parties

• Shopify
• Shop Pay
• Loop Subscriptions
• Klaviyo
• Zendesk
• FunnelChat
• Meta Platforms
• TikTok
• Google
• YouTube
• Authorized service providers

6. Sensitive Personal Information

Certain state privacy laws may classify some information relating to health, wellness, sexual wellness, or personal symptoms as Sensitive Personal Information.

When such information is collected:

• We use it only for legitimate business purposes.
• We implement reasonable safeguards to protect it.
• We do not use it to make automated decisions producing legal or similarly significant effects.
• We do not knowingly sell Sensitive Personal Information.

7. Categories of Personal Information Collected During the Previous 12 Months

We may have collected the following categories:

• Personal identifiers
• Commercial information
• Device information
• Internet activity information
• Geolocation data (approximate)
• Marketing preference information
• Customer support information
• Voluntarily submitted women's wellness information

8. Purposes for Processing Personal Information

We may use personal information for the following purposes:

• Processing orders
• Fulfilling purchases
• Managing subscriptions
• Processing recurring billing
• Managing automatic renewals
• Providing customer support
• Delivering educational consultations
• Personalizing content and offers
• Improving products and services
• Fraud prevention
• Security monitoring
• Marketing communications
• Affiliate program administration
• Analytics and reporting
• Legal compliance
• Business operations

To the extent required by applicable law, we process personal information only for lawful, disclosed, and legitimate business purposes.

9. Disclosure of Personal Information

Zenzsual does not sell personal information for monetary consideration.

We may disclose personal information to service providers, contractors, affiliates, and third parties as necessary to operate our business, fulfill customer requests, provide services, process transactions, comply with legal obligations, and protect our legitimate business interests.

Categories of third parties with whom we may share information include:

E-Commerce and Payment Providers

• Shopify
• Shop Pay
• Payment processors
• Fraud prevention providers

Subscription Management Providers

• Loop Subscriptions

Marketing and Communication Providers

• Klaviyo
• Meta Platforms
• TikTok
• Google
• YouTube

Customer Support Providers

• Zendesk
• FunnelChat
• WhatsApp Business

Logistics and Fulfillment Providers

• Shipping carriers
• Warehousing providers
• Order fulfillment partners

These providers are authorized to use personal information only as necessary to perform services on our behalf.

10. Targeted Advertising and Remarketing

We may engage in targeted advertising and remarketing activities.

These activities allow us to display advertisements to individuals who have previously visited our websites, interacted with our content, or expressed interest in our products or services.

Advertising platforms may include:

• Meta Ads
• Facebook Ads
• Instagram Ads
• TikTok Ads
• Google Ads
• YouTube Ads

These platforms may use cookies, pixels, device identifiers, and similar technologies to measure advertising effectiveness and personalize advertising content.

11. Notice Regarding "Do Not Sell or Share"

Under the California Privacy Rights Act (CPRA), certain disclosures of personal information for cross-context behavioral advertising may be considered "sharing."

Zenzsual does not sell personal information for monetary compensation.

However, certain advertising and analytics activities may be classified as "sharing" under applicable privacy laws.

California residents may submit requests to opt out of such sharing by contacting: info@zenzsual.com

We will process eligible requests in accordance with applicable law.

12. Consumer Privacy Rights

Depending on your state of residence, you may have some or all of the following rights:

Right to Know

You may request information regarding:

• Categories of personal information collected
• Sources of information
• Purposes of processing
• Categories of third parties receiving information

Right to Access

You may request access to personal information we maintain about you.

Right to Correct

You may request correction of inaccurate personal information.

Right to Delete

You may request deletion of eligible personal information, subject to legal exceptions.

Right to Data Portability

You may request a copy of personal information in a portable format.

Right to Limit Sensitive Personal Information

Where applicable, you may request limitations on certain uses of Sensitive Personal Information.

Right to Opt-Out of Targeted Advertising

Where permitted by law, you may opt out of certain targeted advertising activities.

Right to Non-Discrimination

We will not discriminate against you for exercising privacy rights provided by applicable law.

13. California Privacy Rights Notice

California residents may have rights under:

• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)

These rights may include:

• Access
• Correction
• Deletion
• Portability
• Limitation of Sensitive Personal Information
• Opt-out of certain sharing activities

California residents may exercise these rights by contacting: info@zenzsual.com

We may verify your identity before processing requests.

14. Colorado, Virginia, Connecticut, and Utah Privacy Rights

Residents of Colorado, Virginia, Connecticut, and Utah may have rights under applicable state privacy laws, including:

• Access
• Correction
• Deletion
• Data portability
• Opt-out of targeted advertising

Requests may be submitted to: info@zenzsual.com

We will respond within the timeframes required by applicable law.

15. Privacy Request Procedures

To exercise privacy rights, submit a request to: info@zenzsual.com

We may require verification of identity before fulfilling requests.

We reserve the right to deny requests when permitted by applicable law, including circumstances involving fraud prevention, legal compliance, or inability to verify identity.

16. SMS Marketing Disclosure (TCPA Notice)

By voluntarily providing your mobile telephone number and expressly consenting to receive marketing communications, you agree that Zenzsual may send:

• Promotional messages
• Educational content
• Product information
• Order notifications
• Subscription reminders
• Marketing communications

Messages may be sent using automated technologies.

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing messages is not a condition of purchase.

You may opt out at any time by following the instructions included in the messages or by contacting us directly.

17. WhatsApp Communications

If you voluntarily provide your telephone number and choose to communicate through WhatsApp, Zenzsual may use WhatsApp Business and FunnelChat to:

• Respond to inquiries
• Provide customer support
• Coordinate educational consultations
• Share educational information
• Provide product updates
• Communicate promotional information

You may withdraw consent and stop receiving WhatsApp communications at any time.

18. Subscriptions and Recurring Billing

Certain products and services may be offered through subscription programs administered through Loop Subscriptions.

By enrolling in a subscription program, you authorize recurring charges according to the subscription terms disclosed at enrollment.

Subscription information may include:

• Subscription status
• Billing history
• Renewal dates
• Plan modifications
• Cancellation requests

Payment information continues to be processed through authorized payment providers.

19. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Operate our business
• Fulfill contractual obligations
• Provide services
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Maintain financial and tax records

Retention periods may vary depending on the type of information involved.

20. Security of Information

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

Despite our efforts, no transmission method or electronic storage system can guarantee absolute security.

21. International Data Transfers

Personal information may be stored, processed, and transferred within the United States and other jurisdictions where our service providers operate.

By using our services, you acknowledge and consent to such transfers.

22. Children's Privacy

Our websites, products, and services are intended for individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children under 18.

If we learn that personal information has been collected from a child, we will take reasonable steps to delete such information.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our websites along with an updated "Last Updated" date.

Continued use of our websites or services after changes become effective constitutes acceptance of the revised Privacy Policy.

24. Contact Information

For privacy-related questions, requests, or concerns, please contact:

Email: info@zenzsual.com

Websites:

• www.zenzsual.com
• www.tusaludintima.com

Zenzsual LLC
Florida, United States

If required by applicable law, we will respond to privacy requests within the legally mandated timeframe.