Welcome to Zenzsual LLC. By accessing, browsing, purchasing from, subscribing to, or using any of our websites, products, or services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should discontinue use of our websites and services.
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of:
- www.zenzsual.com
- www.tusaludintima.com
- Related websites
- Subscription services
- Educational programs
- Affiliate programs
- Mobile experiences
- Customer support services
- Products and services offered by Zenzsual LLC
By accessing, browsing, purchasing from, subscribing to, or using any of our websites, products, or services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should discontinue use of our websites and services.
2. Eligibility
You must be at least eighteen (18) years old to use our websites, purchase products, enroll in subscriptions, participate in affiliate programs, or access educational services.
By using our websites, you represent and warrant that you meet this age requirement.
3. Products and Services
Zenzsual provides products, educational content, wellness information, subscription services, and customer support related to women's intimate wellness and general wellness.
Product availability may change without notice.
We reserve the right to:
- Modify products
- Discontinue products
- Adjust pricing
- Limit quantities
- Refuse service when legally permitted
4. Educational Purposes Only
The information available through our websites, social media channels, educational consultations, webinars, videos, blog articles, downloadable materials, emails, SMS messages, WhatsApp communications, and customer support services is provided solely for informational and educational purposes.
Nothing contained on our websites or communications constitutes:
- Medical advice
- Medical diagnosis
- Medical treatment
- Healthcare services
- Professional medical consultation
Users should always consult their personal healthcare providers regarding medical concerns.
5. No Physician-Patient Relationship
The use of our websites, educational materials, consultations, social media content, customer support services, or communications does not create a physician-patient relationship.
Any educational consultation provided by Zenzsual representatives is informational in nature and should not be interpreted as medical advice.
6. Orders and Purchases
When placing an order, you agree to provide accurate, current, and complete information.
You authorize Zenzsual and its payment processors to charge the payment method provided for:
- Products purchased
- Shipping charges
- Applicable taxes
- Subscription fees
- Authorized recurring charges
Orders may be canceled or refused at our discretion in circumstances including:
- Suspected fraud
- Pricing errors
- Product availability issues
- Payment authorization failures
7. Pricing
All prices are displayed in U.S. Dollars unless otherwise indicated.
Prices, promotions, discounts, and offers may change without notice.
Pricing errors may be corrected at any time.
If a pricing error occurs, we reserve the right to cancel affected orders and issue refunds where appropriate.
8. Subscriptions
Certain products may be offered through subscription programs.
Subscription services may be administered through Loop Subscriptions or other authorized providers.
By enrolling in a subscription program, you agree to recurring billing according to the subscription terms presented at checkout.
9. Automatic Renewals
Unless canceled prior to the renewal date, subscriptions may automatically renew at the applicable renewal price.
By enrolling in a subscription plan, you authorize recurring charges to your selected payment method.
You are responsible for managing your subscription settings and cancellation requests before renewal dates.
10. Subscription Cancellations
Customers may cancel eligible subscriptions through:
- Their customer account
- The subscription management portal
- Customer support
Cancellation requests submitted after a renewal has been processed may not prevent charges already incurred.
11. Shipping
Shipping times are estimates only.
Delivery dates are not guaranteed.
Zenzsual is not responsible for delays caused by:
- Carriers
- Customs authorities
- Weather conditions
- Labor disputes
- Force majeure events
- Incorrect shipping information supplied by customers
Risk of loss transfers to the customer upon delivery by the carrier.
12. Account Responsibilities
If you create an account on our websites, you are responsible for:
- Maintaining account security
- Protecting login credentials
- Restricting unauthorized access
- Updating account information
You agree to notify us immediately of any unauthorized use of your account.
13. Intellectual Property
All content available through our websites and services is the property of Zenzsual LLC or its licensors.
Protected materials include:
- Logos
- Trademarks
- Product names
- Images
- Videos
- Educational content
- Graphics
- Articles
- Marketing materials
- Website content
No content may be copied, reproduced, distributed, modified, sold, or exploited without prior written permission.
14. User Conduct
Users agree not to:
- Violate laws or regulations
- Submit false information
- Interfere with website functionality
- Attempt unauthorized access
- Upload malicious software
- Infringe intellectual property rights
- Harass employees, representatives, or other users
We reserve the right to suspend or terminate access for violations of these Terms.
15. Testimonials and Results Disclaimer
Testimonials appearing on our websites, social media channels, marketing materials, and advertisements reflect individual experiences.
Individual results may vary.
Testimonials are not guarantees of future outcomes.
Your experience may differ based on numerous factors including personal circumstances, product usage, health status, and lifestyle.
16. Return and Refund Policy
Customer satisfaction is important to us. However, due to the nature of our products, certain restrictions apply.
Refunds, replacements, and store credits may be offered in accordance with this Return and Refund Policy.
All requests are reviewed on a case-by-case basis.
17. Eligible Refunds
Refund requests may be considered when:
- The incorrect product was shipped.
- The product arrived damaged.
- The product arrived defective.
- The shipment was lost and confirmed by the carrier.
- The product remains unopened, unused, and in its original condition.
Eligible refund requests must generally be submitted within thirty (30) days of delivery.
Proof of purchase may be required.
18. Non-Refundable Products
For hygiene, safety, consumer protection, and quality-control reasons, certain products are not eligible for return or refund once opened, used, or altered.
Non-refundable products may include:
- Vaginal suppositories
- Intimate moisturizers
- Personal lubricants
- Intimate cleansing products
- Feminine wipes
- Intimate wellness products
- Opened personal care products
- Products showing evidence of use
- Products with broken hygiene seals
- Products returned without original packaging
These restrictions are intended to protect consumers and maintain product integrity.
19. Intimate Product Hygiene Policy
Due to the personal and intimate nature of many products sold by Zenzsual, products that have been opened, used, partially used, tampered with, or exposed to personal contact generally cannot be accepted for return.
This policy applies regardless of whether the product has been fully consumed.
For health and hygiene reasons, returned intimate products may not be resold, redistributed, or reused.
Accordingly, Zenzsual reserves the right to deny return requests involving opened intimate products.
20. Damaged, Defective, or Incorrect Orders
Customers who receive:
- Damaged products
- Defective products
- Incorrect products
should contact Customer Support promptly.
We may request:
- Photographs
- Order information
- Batch information
- Additional documentation
Depending on the circumstances, Zenzsual may provide:
- Replacement products
- Store credit
- Refunds
- Alternative resolutions
at its sole discretion.
21. Store Credit
In certain situations, Zenzsual may elect to issue store credit instead of a refund.
Store credit may be offered when:
- A refund is not otherwise available.
- The customer prefers replacement products.
- The issue can be resolved through future purchases.
Store credit policies may vary depending on the circumstances.
22. Chargebacks
Customers agree to contact Zenzsual Customer Support before initiating chargebacks whenever reasonably possible.
We are committed to resolving customer concerns directly and efficiently.
If a chargeback is initiated, Zenzsual reserves the right to provide supporting documentation to payment processors, banks, financial institutions, and dispute-resolution providers.
Fraudulent chargebacks may result in:
- Account restrictions
- Order cancellation
- Loss of promotional benefits
- Legal action where appropriate
23. Limitation of Liability
To the fullest extent permitted by law, Zenzsual LLC, its owners, officers, directors, employees, contractors, affiliates, licensors, suppliers, and representatives shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Special damages
- Punitive damages
- Loss of profits
- Loss of business opportunities
- Loss of goodwill
- Personal decisions made based on educational information
Whether arising from:
- Product use
- Website use
- Service interruptions
- Marketing communications
- Educational content
- Customer support interactions
Our maximum liability shall not exceed the amount actually paid by the customer for the product or service giving rise to the claim.
24. No Guarantee of Results
Products sold by Zenzsual are intended to support wellness and personal care.
Individual experiences and outcomes may vary significantly.
Nothing on our websites, marketing materials, educational content, customer communications, or social media channels should be interpreted as a guarantee of specific results.
25. Health and Wellness Disclaimer
The products and information provided by Zenzsual are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult qualified healthcare professionals regarding personal medical concerns.
Reliance upon information provided by Zenzsual is solely at the user's own risk.
26. Indemnification
You agree to defend, indemnify, and hold harmless Zenzsual LLC and its affiliates from and against any claims, liabilities, damages, losses, expenses, and costs arising from:
- Violation of these Terms
- Misuse of products
- Violation of applicable laws
- Infringement of third-party rights
- Unauthorized activities conducted through your account
27. Dispute Resolution
Before initiating legal proceedings, customers agree to make reasonable efforts to resolve disputes through direct communication with Zenzsual.
Most disputes can be resolved efficiently through customer support.
28. Binding Arbitration
To the fullest extent permitted by law, disputes arising from these Terms, purchases, subscriptions, products, services, or website use shall be resolved through binding arbitration rather than court proceedings.
Arbitration shall be conducted in accordance with applicable arbitration rules.
The parties waive the right to trial by jury except where prohibited by law.
29. Class Action Waiver
To the fullest extent permitted by law, customers agree that disputes shall be brought only on an individual basis.
No party may participate in a class action, collective action, representative action, or consolidated proceeding against Zenzsual LLC.
30. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.
31. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
32. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Subscription Policies, and other legal notices published by Zenzsual, constitute the entire agreement between the parties regarding the use of our websites, products, and services.
33. Changes to These Terms
Zenzsual reserves the right to modify these Terms at any time.
Updated versions will be posted on our websites with a revised "Last Updated" date.
Continued use of our websites, products, or services following publication of changes constitutes acceptance of the revised Terms.
34. Contact Information
For questions regarding these Terms and Conditions, please contact:
Email: info@zenzsual.com
Websites:
Zenzsual LLC
Florida, United States