Our return policy lasts 30 days. If it has been 30 days since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging or packaging.
There are several types of goods that are exempt from being returned. Products that are intimate or health goods.
Additional non-returnable products:
- Intimate, health and personal care products
- Gift cards
- Digital products such as talks, courses, conferences or online workshops within our platform.
To complete your return, we require a receipt or proof of purchase.
There are some situations where only partial refunds can be guaranteed: (if applicable).
- Any item that is not in its original condition, is damaged or is missing parts for reasons beyond our control.
- Any item that is returned more than 30 days after shipping.
REFUNDS (WHERE APPLICABLE)
- Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
LATE OR LOST REFUNDS (WHERE APPLICABLE)
- If you have not yet received your refund, please check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next step, contact your bank. It often takes some time before your refund is posted.
- If you have followed all these steps and have not yet received your refund, please contact us at: firstname.lastname@example.org
ITEMS ON SALE (WHERE APPLICABLE)
- Only regular priced items will be refunded, unfortunately sale products cannot be refunded.
EXCHANGES (WHERE APPLICABLE)
- We only replace items that are defective or damaged.
- If you need to exchange it for the same item, please email us at email@example.com and send the item to: 12480 NW 25th St., Suite #115, Miami, FL 33182.
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.
- If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to be delivered later, we will send a refund to the buyer and they will know about your return.
- To return your product, you must send it to: 12480 NW 25th St., Suite #115, Miami, FL 33182, United States.
- You will be responsible for paying the shipping costs for returning the item.
- Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it takes to receive the exchanged product may vary.
- If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
PROMOTIONS AND DISCOUNTS POLICY
ZENZSUAL WOMAN LLC, Informs the procedure for offering and accepting promotions, discount codes, discounts, coupons and all promotional activity in our online store. From this last point it follows:
For the purposes of this policy, any promotional activity is considered, such as promotions, discounts, discount codes, coupons, discount vouchers, gifts; any gift, present or attention, given to Users of the Online Store and provided by Zenzsual Woman LLC or by suppliers, people, entities or institutions with which Zenzual Woman LLC has commercial or service relationships. This Policy applies to all users, suppliers and intermediaries that interact with our brand and company.
In our Online Store, we offer products with promotions and discounts for users and customers, which are not precisely the same promotions and discounts that our brand may have in other channels, nor the same ones offered by allies or suppliers in other sales channels. used, such as physical stores, their websites, social networks, telephone sales, catalogs, magazines, text messages, emails, among others.
All promotional activities of the Zenzual Woman brand are regulated and subject to compliance with the laws and regulations in force in the United States of America.
When Zenzual Woman LLC, carries out promotions using various sales channels; on billboards, radio, television, in its Online Store, social networks or other advertising media, it will publish the corresponding terms and conditions in the promotions, discounts and offers, which will be subject to the following conditions of time, manner and place. These conditions will be published on the website.
- The start and end date of the promotion, discount or offer will be indicated in the advertising piece and all the media where the campaign is deployed.
- Promotions, discounts, offers or discount codes will only apply to purchases made by users in the Zensual Online Store called:
- When discount codes are offered, where and how to use them, as well as the deadline for use, will be indicated in the promotion. Discount codes can only be used once per user and cannot be used in combination with other discount codes.
- If the user DOES NOT apply the promotional discount code at the time of purchase, the company Zensual Woman LLC will not be obliged to grant said discount. Tentatively, if the user does not agree, they may request the cancellation of their order and the respective refund of the amount in their bank account, which will be effective between 3 and 5 business days.
- Any natural person over eighteen (18) years of age may use the promotions, discounts, offers or discount codes.
- Our coupons, bonuses or discount codes have no additional cost to the user.
- Promotions (coupons, vouchers, discount codes) and discounts cannot be combined with other promotions or offers.
- The use of the coupon, voucher or discount code can only be used once by each User.
- By making a purchase with the coupon, voucher or discount code, it is understood that the User has fully accepted the general Terms and Conditions of the site as well as these particular Terms and Conditions related to promotions and discounts.
Zensual Woman LLC, reserves the right to modify the Promotions and Discounts Policy and also the Terms and Conditions that are established in the online store.